Frequently Asked Questions | Melbourne freight forwarding


Get the answers to all your freight questions right here

How do I get pricing for my shipment?

At TFG Global, we can provide rates for your shipments across the globe. Simply click on our request a quote form or call 1300 MY FREIGHT and one of our team in your local state will be on hand to help.

Can you ship personal items?

TFG Global is a commercial freight forwarder, and we handle commercial shipping only. Unless your cargo is business to business, we are unable to assist.  

Do you offer meetings to discuss my requirements?

In short, yes you can.  Our dedicated team can meet with you (free of charge) in person or virtually to discuss your business requirements. Simply call 1300 MY FREIGHT or fill out our contact form and we will arrange a meeting with you at your convenience.

What incoterm should I use for shipping?

Prior to shipping your cargo, you will need to know what shipping term you applying to ship your freight. If you are new to importing you can read about the importance of Incoterms or call one of our consultants to talk through the lncoterms 2020.

What is the difference between FCL and LCL?

FCL or Full Container Loads:

  • Your cargo will be shipped in a full container.
  • You can nominate the size of your container based on the weights and dimensions of the cargo you are shipping.
  • The most common FCL types are 20” General Purpose Container (20GP) and 40” General Purpose Container (40GP). We can assit you in determining which option suits your shipment requirements.

LCL or Less than a Container Load:

  1. Your cargo will be consolidated with other shippers’ cargo in the same container.
  2. LCL shipping is great if you have a small amount of cargo (one or two pallets) and do not need all the space of one container.
  3. LCL is also a generally cheaper alternative (not all the time!) to airfreight for small consignments.

Do I need a customs broker, and what does a customs broker do?

A customs broker is fully licensed by the Australian Border Force to customs clear cargo arriving in Australia. With ever changing government rules and regulations related to import transactions, it is sensible to engage a customs broker to clear cargo on your behalf. TFG Global’s customs brokers will work with you to review your documentation and ensure you are paying the correct duties and taxes for your cargo. Contact our team on 1300 MY FREIGHT to find out about the range of services our brokerage team offer, including consultancy and tariff reviews.

How long do I need to wait for my sea freight to be availble from the port?

For Seafreight imports into Australia, containers need to be offloaded from the vessel and staged for collection or unpacked is being shipped by LCL. This means that goods are not immediately available for collection on the same day the cargo vessel lands at port.

As a guide, you should allow 2 days from the business arrival date for your FCL container to become available.

For LCL cargo you should allow 3 -6 business days from date of arrival before we will be able to collect your cargo. This extended timeframe is due to the requirement to unpack the cargo from the consolidation prior to collection.

What documents do I need when importing into Australia?

The main documents you will need when importing into Australia are:

  1. Commercial Invoice
  2. Packing List
  3. Packing Declaration

Depending on the products you are importing, as well as the country of origin, you may also require:

  1. Fumigation Certificate
  2. Manufacturers Declaration
  3. Import Permit

If this is your first shipment, speak to our consultants for an exact breakdown of what you will need for your consignment.

How are duties and GST calculated on my imports?

Import duty is calculated according to the FOB (Free on Board) value of your cargo in Australian Dollars. Import duty is calculated as standard at 5% of this value. However, free trade agreements, tariff concessions, or dumping duties can affect this price.

GST is calculated on the value of your cargo plus import duty, plus insurance, plus freight. Once you have this value, the standard percentage rate for import duty in Australia is 10% of this total cost.

Our customs consultants can provide an anticipated cost for duties and GST if you provide a commercial invoice for your shipment.  GST is payable on all imports, in full, prior to the goods being released for delivery to you.

How do I book my shipment with TFG Global?

Simply call our team today on 1300 MY FREIGHT or fill in our contact us form and we can book your shipment. We will need a few details so please ensure you have the below on hand:

Collection Details

  • Supplier’s name
  • Supplier’s office address
  • Supplier’s warehouse address
  • Contact person
  • Phone numbers
  • Email address

Consignment Details

  • Size of shipment
  • Preferred method of shipping
  • Commodity
  • Commercial Value

Delivery Details

  • Buyer’s name
  • Buyer’s office address
  • Buyer’s warehouse address
  • ABN
  • Contact person
  • Phone numbers
  • Email address


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