TFG Global Privacy Policy

Privacy Policy

    The TFG Global Privacy Policy explains how TFG Global Pty Ltd (“TFG Global”, “we”, “our” or “us”) collects, uses, stores and protects your personal information. It also explains your rights in relation to that information and how you can contact us regarding any privacy concerns.

    TFG Global is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and, where applicable, the General Data Protection Regulation (GDPR).

    1. What Information Do We Collect?

    We may collect personal information when you:

    We may collect personal information when you:

    • submit an enquiry through our website 
    • request a freight quotation 
    • engage us to provide freight forwarding, customs, logistics or supply chain services 
    • subscribe to our newsletters or marketing communications 
    • contact us by phone, email or online 
    • register for webinars, events or other communications 

    Information collected may include:

    • name 
    • company name 
    • job title 
    • email address 
    • telephone number 
    • business address 
    • shipment details 
    • payment information 
    • any other information you choose to provide.
    1. Website Usage Information

    Like most commercial websites, TFG Global uses cookies, analytics software and web server logs to better understand how visitors use our website.

    Information collected may include:

    • IP address 
    • browser type 
    • operating system 
    • pages visited 
    • time spent on pages 
    • referring websites 
    • device information 
    • approximate geographic location. 

    This information helps us improve our website, customer experience and marketing activities.

    1. How We Use Your Information

    TFG Global may use your personal information to:

    • provide freight forwarding and logistics services 
    • prepare quotations 
    • communicate regarding shipments 
    • respond to enquiries 
    • manage customer accounts 
    • process payments 
    • improve our website and services 
    • send industry updates, newsletters and marketing communications (where you have consented) 
    • comply with legal and regulatory obligations. 
    1. Cookies

    TFG Global uses cookies to:

    • improve website functionality 
    • analyse website traffic 
    • remember visitor preferences 
    • support website security 
    • measure marketing performance. 

    Most web browsers allow cookies to be disabled if preferred.

    Where the GDPR applies to you (for example, because you are located in the European Union or United Kingdom), TFG Global will seek your consent before placing non-essential cookies on your device, in addition to allowing you to disable cookies through your browser settings.

    1. Disclosure of Information

    TFG Global will never sell your personal information.

    However, we may disclose information where necessary to:

    • shipping lines 
    • airlines 
    • customs authorities 
    • government agencies 
    • transport providers 
    • warehouse providers 
    • IT service providers 
    • payment providers 
    • professional advisers 
    • insurers 

    where required by law. 

    1. International Data Transfers

    As an international freight forwarding business, information may occasionally be transferred outside Australia where required to facilitate shipments or provide services.

    Where this occurs, TFG Global takes reasonable steps to ensure personal information is handled securely and in accordance with applicable privacy laws.

    Before disclosing personal information to an overseas recipient, TFG Global takes reasonable steps to ensure that the recipient does not breach the Australian Privacy Principles in relation to that information, except where an exception under the Privacy Act 1988 (Cth) applies (for example, where the disclosure is required or authorised by law, or where you have consented to the disclosure).

    Depending on the shipment, personal information may be disclosed to recipients located in the country of origin, transit or destination of the goods, which may include countries in Asia, Europe, North America and elsewhere. Given the international and shipment-specific nature of TFG Global’s services, it is not practicable to identify every such country in advance.

    1. European Union and United Kingdom Data Subjects

    If the GDPR or UK GDPR applies to TFG Global’s handling of your personal information, TFG Global processes your personal information on the legal basis of performance of a contract with you, compliance with a legal obligation, its legitimate interests in operating and promoting its business, or your consent, as applicable to the particular processing activity.

    In addition to the rights described elsewhere in this Privacy Policy, if the GDPR or UK GDPR applies to you, you have the right to rectification, erasure, restriction of processing, data portability, and to object to processing of your personal information, and the right to withdraw consent at any time where processing is based on consent. You also have the right to lodge a complaint with your local data protection supervisory authority.

    See “Data Retention” below for information about how long TFG Global retains your personal information.

    1. Marketing Communications

    If you subscribe to our mailing list, we may occasionally send:

    • freight market updates 
    • logistics news 
    • service updates 
    • promotional offers 
    • company announcements. 

    You can unsubscribe at any time using the link provided in our emails.

    1. Data Security

    TFG Global takes reasonable technical and organisational measures to protect personal information from:

    • unauthorised access 
    • misuse 
    • interference 
    • loss 
    • modification 
    • disclosure. 

    However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

    1. Data Retention

    TFG Global retains personal information only for as long as necessary to fulfil the purposes for which it was collected, including to comply with legal, taxation, record-keeping and regulatory obligations (which may require retention for periods of up to seven years or longer).

    Once personal information is no longer needed for any purpose for which it may be used or disclosed under this Privacy Policy, TFG Global takes reasonable steps to destroy or de-identify that information.

    1. Third-Party Websites

    Our website may contain links to third-party websites.

    TFG Global is not responsible for the privacy practices or content of those websites. Users should review the privacy policy of each website they visit.

    1. Your Rights

    Subject to applicable privacy laws, you may request access to personal information we hold about you and request corrections where necessary.

    You may also request removal from marketing communications at any time.

    1. How to Complain

    If you believe TFG Global has breached the Australian Privacy Principles or otherwise mishandled your personal information, you may make a complaint by contacting TFG Global’s Privacy Officer using the details set out below.

    TFG Global will acknowledge your complaint and aim to investigate and respond to it within 30 days.

    If you are not satisfied with TFG Global’s response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au, or, if the GDPR or UK GDPR applies to you, to your local data protection supervisory authority.

    1. Contact Us

    If you have any questions regarding this Privacy Policy or how TFG Global handles personal information, please contact:

    TFG Global Pty Ltd ATF The Freight Group Trust (ABN 43 607 361 017)

    Attention: Privacy Officer

    86 Lambeck Drive
    Tullamarine VIC 3043
    Australia

    Email: info@tfgglobal.com.au

    Phone: 1300 MY FREIGHT (693 734) | +61 (0) 3 9090 7546 

    Website: www.tfgglobal.com.au

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